Privacy Policy

Last Updated: March 2026

This Privacy Policy explains how Golisimo Entertainment N.V. ("Golisimo," "we," "us," or "our") collects, uses, stores, shares, and protects your personal information when you access and use the Golisimo Casino website (golisimo.us.com) and its associated services. By registering an account, using our services, or browsing our website, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

We are committed to protecting the privacy and security of your personal data in accordance with applicable data protection laws, including principles aligned with the General Data Protection Regulation (GDPR) and other relevant privacy legislation. This policy applies to all users of our platform regardless of their geographic location.

1. Information We Collect

We collect various types of information to provide, maintain, and improve our services. The information we collect falls into the following categories:

1.1 Information You Provide Directly

When you register for an account, make transactions, or communicate with our support team, you may provide us with the following personal information:

• Identity Information: Full legal name, date of birth, gender, and nationality.
• Contact Information: Email address, telephone number, and residential address.
• Account Credentials: Username, password, and security questions.
• Financial Information: Payment method details, bank account information, cryptocurrency wallet addresses, and transaction history.
• Verification Documents: Government-issued identification (passport, driver's license, or national ID card), proof of address documents, and payment method verification images.
• Communication Records: Content of messages sent to our customer support team via live chat, email, or contact forms.

1.2 Information Collected Automatically

When you access our website, certain information is collected automatically through cookies, server logs, and similar technologies:

• Device Information: IP address, browser type and version, operating system, screen resolution, and device identifiers.
• Usage Data: Pages visited, time spent on each page, click patterns, referral sources, and navigation paths through the website.
• Gaming Activity: Games played, bet amounts, session durations, win/loss records, and bonus usage patterns.
• Location Data: Approximate geographic location derived from your IP address, used to verify eligibility and comply with jurisdictional requirements.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• Account Management: To create, maintain, and manage your player account, process registrations, and verify your identity in compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Service Delivery: To provide access to our casino games, sports betting markets, and all associated platform features.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions securely and efficiently.
• Promotional Communications: To send you information about bonuses, promotions, and new features, subject to your marketing preferences and consent.
• Customer Support: To respond to your inquiries, resolve complaints, and provide technical assistance.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent activities, unauthorized access, and other security threats.
• Responsible Gambling: To monitor gambling patterns and implement player protection measures such as deposit limits and self-exclusion tools.
• Legal Compliance: To comply with applicable laws, regulations, licensing requirements, and legal processes.
• Platform Improvement: To analyze usage patterns, improve website performance, and develop new features that enhance the player experience.

3. Cookies and Tracking Technologies

Golisimo Casino uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device when you visit our website.

3.1 Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of our website, including user authentication, session management, and security features. These cookies cannot be disabled without affecting core platform functionality.
• Performance Cookies: Collect anonymous data about how visitors use our website, including page views, loading times, and error occurrences. This information helps us optimize website performance and user experience.
• Functional Cookies: Remember your preferences and settings, such as language selection, currency, and display options, to provide a personalized experience across sessions.
• Marketing Cookies: Used to track visitors across websites and display relevant advertisements. These cookies help us measure the effectiveness of our marketing campaigns and deliver targeted promotional content.

3.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may impact the functionality of certain features on our website. Essential cookies are necessary for the platform to function properly and cannot be selectively disabled through our cookie management tools.

4. Data Sharing and Third-Party Disclosure

We do not sell your personal information to third parties. However, we may share your data with the following categories of recipients when necessary:

• Payment Processors: To facilitate deposit and withdrawal transactions, we share relevant financial information with authorized payment service providers who process transactions on our behalf.
• Game Providers: Certain game providers may receive limited technical data necessary to deliver their gaming content through our platform.
• Regulatory Authorities: We may disclose personal information to licensing authorities, law enforcement agencies, and regulatory bodies when required by law or in response to valid legal processes.
• Identity Verification Services: To comply with KYC requirements, we may share identity documents and personal data with third-party verification providers.
• Analytics Providers: We use analytics services to help us understand website usage patterns. These providers receive anonymized or pseudonymized data that does not directly identify individual users.
• Professional Advisors: We may share information with legal, accounting, and auditing professionals as necessary for business operations and regulatory compliance.

All third parties with whom we share personal data are contractually obligated to maintain the confidentiality and security of the information they receive and to use it only for the specific purposes for which it was disclosed.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Data: Retained for the duration of your active account and for a minimum of 5 years following account closure, as required by anti-money laundering regulations.
• Transaction Records: Retained for a minimum of 7 years from the date of each transaction to comply with financial record-keeping requirements.
• Communication Records: Customer support correspondence is retained for a minimum of 3 years to facilitate quality assurance and dispute resolution.
• Marketing Preferences: Your consent records and marketing preferences are retained for as long as you maintain an account with us plus 2 years following account closure.
• Cookie Data: The retention period for cookie data varies depending on the type of cookie, ranging from session-only cookies that expire when you close your browser to persistent cookies with maximum lifespans of 24 months.

When personal data is no longer required for any legitimate purpose, it is securely deleted or anonymized in accordance with our data disposal procedures.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal information we hold about you. We will respond to access requests within 30 days.
• Right to Rectification: If any personal information we hold is inaccurate or incomplete, you have the right to request its correction or completion.
• Right to Erasure: You may request the deletion of your personal data where there is no compelling reason for its continued processing. Please note that this right is subject to legal retention obligations.
• Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to its processing.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request its transfer to another service provider where technically feasible.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our Data Protection team at [email protected] with the subject line "Data Privacy Request." We will verify your identity before processing any request and will respond within 30 days of receiving a valid request.

7. Data Security

Golisimo Casino implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: All data transmissions between your device and our servers are protected by TLS 1.2 encryption, the same standard used by major financial institutions.
• Access Controls: Strict access controls ensure that only authorized personnel can access personal data, and only to the extent necessary for their specific job functions.
• Infrastructure Security: Our servers are hosted in secure data centers with physical security measures, redundant power systems, and environmental controls.
• Security Monitoring: Continuous monitoring systems detect and respond to potential security threats in real time.
• Regular Audits: Our security infrastructure undergoes regular assessments by independent cybersecurity firms to identify and address potential vulnerabilities.
• Employee Training: All staff members who handle personal data receive regular training on data protection best practices and security protocols.

While we implement robust security measures, no method of electronic transmission or storage is completely secure. We encourage players to take additional precautions such as using strong passwords, enabling two-factor authentication, and keeping login credentials confidential.

8. International Data Transfers

As Golisimo Entertainment N.V. operates internationally, your personal data may be transferred to and processed in countries outside your jurisdiction. When such transfers occur, we ensure that appropriate safeguards are in place to protect your data in compliance with applicable data protection laws. These safeguards may include contractual clauses, data processing agreements, and adherence to recognized privacy frameworks.

9. Children's Privacy

Golisimo Casino services are strictly available to individuals aged 18 years and older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information and close any associated account. If you believe that a minor has provided personal information to us, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When significant changes are made, we will notify registered users via email or through a prominent notice on our website. The "Last Updated" date at the top of this policy indicates when the most recent revisions were made. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on golisimo.us.com
• Contact Page: golisimo.us.com/contact/

For data protection inquiries specifically, please use the subject line "Data Privacy Request" when contacting us via email to ensure your inquiry is directed to the appropriate team.